SingGas

Who are they : LPG Distributor

Problems : Marketing resources are needed to promote the hotline number. Quite often, there are miscommunication of delivery address due to language barrier between the customer service officer and their customers. It is not easy to track the delivery status of an order as well.

Solution : 1-Touch Delivery

Regain Time : When ordering from this LPG provider, customers’ pre-saved contact details allow them to only tap on 1 button to proceed. In conjunction with this, Customer Service representatives get direct orders with addresses on their screen instead of spending time talking to the customers.

Regain Space : With lesser need for a customer service officer required to man a station, a whole room that was initially dedicated for receiving calls could possibly be eliminated and used for other useful purposes.

Regain Money : Thanks to the automation, there will be lesser loss of sales because of address miscommunications. Being able to track the delivery status helps to lower unnecessary cost of the company as well. With deeper integration, Customer Service officers will no longer be required.